She Navigates (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your information when you interact with our website, services and coaching programmes.

If you have any questions, you can contact us at:
[email protected]

1. Who We Are

Business Name: She Navigates
Address: Garshake Wynd, Dumbarton, G82 3AF
Website: www.shenavigates.com

We provide coaching services, digital products, courses, EFT guidance, and other personal development offerings.

We are the data controller of your personal information under UK GDPR.

2. Information We Collect

We may collect and process the following:

Information you give us

Name

Email address

Phone number (if provided)

Payment information (processed securely via Stripe; we do not store card details)

Any information you share during coaching sessions

Questionnaire responses

Digital product purchase details

Marketing consent preferences

Coaching + EFT–related information (“special category data”)

This may include emotional wellbeing, identity struggles, or personal reflections shared during sessions.

To protect your privacy:

Notes are stored without your full name (first initial + surname initial only).

All digital files are password-protected.

Hard-copy notes (if any) are shredded after digital upload or once no longer needed.

We will never collect more information than required to deliver our services ethically and professionally.

Information collected automatically

Cookies

IP address

Website usage data

Device information

This helps us improve the website experience.

Marketing and advertising data

Because you may choose to sign up for emails, and because we plan to use Facebook/Instagram ads in the future, we may collect:

Email engagement data

Interactions with ads (once implemented)

You can opt out at any time.

3. How We Use Your Information

We use your information to:

Provide coaching sessions and programmes

Deliver digital downloads and courses

Process payments

Communicate with you

Send optional newsletters or promotional emails (only with your consent)

Keep records for legal, tax and professional purposes

Improve our website

Run advertising and remarketing campaigns (if/when used)

We only process data where we have a legal basis (consent, contract, legitimate interest or legal obligation).

4. Sharing Your Information

Your data is treated confidentially. We only share it with:

Our payment processor (Stripe)

Our website hosting provider

Email marketing platform

Legal or regulatory authorities if required by law

We never sell or rent your data to third parties.

5. Data Storage & Security

We take security seriously. This includes:

Password-protected digital storage

No client names attached to session notes

Shredding of physical notes

Secure cloud-based systems

Restricted access to internal files

We keep your data only for as long as necessary for legal, tax, or coaching record requirements.

6. Your Rights

Under UK GDPR, you have the right to:

Access your data

Request corrections

Request deletion (where appropriate)

Withdraw consent

Object to marketing

Data portability

Raise a complaint with the ICO

You can exercise these rights anytime by emailing [email protected]

7. Cookies

Our website uses cookies to improve user experience.

You can manage cookie settings in your browser.

8. International Transfers

We may store or process data using suppliers outside the UK (e.g., email systems). Where we do, we ensure appropriate safeguards are in place.

9. Children

Our services are 18+ only.
We do not knowingly collect data from individuals under 18.

10. Changes to This Policy

We may update this policy occasionally. The latest version will always be on this page.